Handling of Personal Information

Purpose of Use of Personal Information

We will use the personal information provided by our customers for the purposes described below.
・To respond to customer requests for informational materials, inquiries, and applications for the purchase of products and services, etc.
・To send direct mail (including email) regarding information on new products and services, product and service information (version upgrades, etc.), information on promotional campaigns and seminars, and to provide other information regarding our products and services
・As statistical data for the development of products and services
We may revise the purposes of use to an extent that can be reasonably considered relevant to the purposes of use stated above. In such cases, we will publicly announce the revised purposes of use.

Management and Protection of Personal Information

We will use and protect the personal information provided by our customers appropriately in accordance with our Personal Information Protection Policy. Please note that we may entrust all or part of the handling of personal information we have acquired to external parties (e.g., courier companies) to the extent necessary for our business activities.

Procedures for Requesting the Disclosure, etc. of Personal Information

To request notification of the purposes of use, the disclosure, correction, etc. of personal information, please send the relevant documents to the following address by postal mail. Such requests will be accepted only by mail.

2-2-1 Minatomirai, Nishi-ku, Yokohama-shi, Kanagawa-ken
10F Yokohama Landmark Tower
Personal Information Section, NEOJAPAN Inc.

Documents Required

Application form (please affix name and seal)
Copy of identification documents


If you have any inquiries regarding the handling of personal information, please send them to the following address or use this form.

Contact for inquiries
2-2-1 Minatomirai, Nishi-ku, Yokohama-shi, Kanagawa-ken
10F Yokohama Landmark Tower
Personal Information Section, NEOJAPAN Inc.

Ensuring Website Security

We use SSL and other encryption technologies to ensure security when you register personal information on our website.

Website Access Information

We collect information on customers who access our website as access information.
Access information does not include personally identifiable information. Such access information may be used for maintenance and management of our website and statistical analysis of its usage, but will not be used for any other purposes.


This website uses a technology called cookies.
Cookies are used to store information such as browsing history and input contents in a file on your device when you use a website.
The next time you visit the same page, the cookie information will be used to identify you and allow the site operator to display the page differently for each visitor.
We use cookies to provide better service, but they do not contain any information that identifies individual customers unless they choose to enter their own personal information when using web forms for inquiries, requests for informational materials, applications for promotional campaigns, etc.
We use cookies for the following purposes
・To improve the convenience of the website and its services, such as providing services customized for each customer by referring to the registration information stored when a customer logs in to the authentication service, makes inquiries, or requests informational materials, etc.
・To display the most appropriate advertisements on other companies’ websites based on the nature of the customer's interests and their use of our website
・To survey traffic to the website, such as the number of users and views
・To improve our services
・To prompt customers to re-enter their passwords (re-authentication) after a certain period of time has passed in order to maintain security
In addition, our advertisements are placed on various sites on the Internet by third parties, including Yahoo! Japan and Google, who are entrusted with the delivery of our advertisements. We entrust the delivery of our advertisements to third parties, including Yahoo! JAPAN and Google, who use cookies to deliver advertisements based on information about past access to this website. Our cookies may be stored and referred to via third parties.
Customers can disable Google’s use of cookies by visiting the Google advertising opt-out page. (Alternatively, the use of cookies by third-party providers can be disabled by visiting the Network Advertising Initiative’s opt-out page).
Browsers can also be set to allow or disallow the use of cookies. The user can choose from settings such as “allow all cookies,” “reject all cookies,” or “notify user when cookies are received.” The procedure for changing these settings varies between browsers, so please check your browser’s Help menu for details if necessary.
Please note that if you do not allow the use of cookies, you may not be able to use some of our services.
For more information on the cookies we use, please refer to the Online Privacy Notice in the footer of each respective page.

Customer Responsibility for Use of the Website

Our website may contain links to other websites. Customers should confirm the handling of personal information on these at their own discretion. The customer assumes all responsibility for their use of our website. We can assume no responsibility whatsoever for any damages arising from the use of information obtained through the use of customers’ personal information from our website or from other websites linked to our website.

Changes to the Personal Information Protection Policy and “Handling of Personal Information”

We may change the Personal Information Protection Policy and “Handling of Personal Information” to an extent that does not violate applicable laws, regulations, guidelines, etc.
The revised Personal Information Protection Policy and “Handling of Personal Information” will take effect immediately upon publication on our website.